Privacy Policy

Date: 23 September 2026

1. Data controller

Telltab (hello@telltab.com) is the controller of its clients' data (site operators). Operators are responsible for the data of their end users.

2. Data collected

Within the framework of the Telltab service, the following are collected:

• Messages and voice transcriptions submitted via the widget
• The URL of the source page and the user identifier (if provided by the integrating site)
• Technical metadata (browser, viewport) in "Bug report" mode

Audio data is processed for transcription and then stored in text format.

When the identifier provided by the integrating site is an email address, the widget shows an "Email me when the team replies" checkbox. It is unchecked by default: the operator's reply is only sent by email to people who ticked it, and this choice is stored with the feedback.

3. Purpose

Data is collected to enable site operators to gather and analyse feedback from their users.

4. Legal basis

Legitimate interest of the operator in improving its service (art. 6(1)(f) GDPR).

5. Hosting

Data is hosted on servers located in Germany (Hetzner Online GmbH, Nuremberg) within the European Union.

6. Retention period

Feedback is kept for 730 days (24 months) from its creation. Beyond this period, it is automatically deleted from the database each time the service starts.

7. Rights of individuals

In accordance with the GDPR, you have the following rights over your personal data:

• Right of access: obtain a copy of the data concerning you.
• Right to rectification: have inaccurate or incomplete data corrected.
• Right to erasure: request the deletion of your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object, on legitimate grounds, to the processing of your data.

Operators integrating Telltab can exercise the right of access and the right to erasure themselves, at any time, on a self-service basis from the "My account" menu of the admin dashboard ("Export my data" and "Delete my account").

For any other request, in particular from an end user whose data was collected via a Telltab widget, contact hello@telltab.com. We commit to responding within a maximum of one month.

You also have the right to lodge a complaint with the competent supervisory authority, for example the Garante per la protezione dei dati personali in Italy, or the data protection authority of your country of residence.

8. Cookies

The Telltab widget does not place any cookie on the end user's browser.

9. Sub-processors

The following sub-processors are involved in the processing of data:

• Hetzner Online GmbH (Germany) — hosting of the infrastructure and database; all data (feedback, transcriptions, metadata).
• Anthropic PBC (United States) — automatic sentiment analysis via a Claude model called through a LiteLLM gateway; the textual content of feedback messages is transmitted for this purpose.
• Stripe Payments Europe Ltd (Ireland) — processing of payments and billing; billing and payment data of operator clients (card data does not transit through Telltab).
• Scribe (self-hosted at Hetzner, EU) — voice transcription of audio messages; audio files submitted via the widget.
• Umami (self-hosted at Hetzner, EU) — audience measurement of the telltab.com site; anonymised browsing data, without cookies.
• Listmonk (self-hosted at Hetzner, EU) — sending of newsletters and product communications; email address and subscription status of operator clients.

DPA contact: hello@telltab.com